Privacy Policy

Privacy Policy

Effective Date: January 1, 2025

1. Information We Collect

Richard Auto Repair collects the following types of information when you use our services or visit our facility:

• Personal Information: Name, phone number, email address, and mailing address
• Vehicle Information: Make, model, year, VIN, license plate number, and service history
• Payment Information: Billing address and payment method details
• Communication Records: Records of our communications, including service appointments and diagnostic reports

2. How We Use Your Information

We use your information for the following purposes:

• Providing automotive diagnostic services and repairs
• Scheduling and managing service appointments
• Communicating about your vehicle's status and recommended services
• Processing payments and maintaining billing records
• Complying with legal and regulatory requirements
• Improving our services and customer experience

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in our business operations
• Legal Requirements: When required by law, court order, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Consent: When you have given explicit consent for specific purposes

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure physical storage of physical records
• Limited access to personal information on a need-to-know basis
• Regular security training for our staff
• Secure communication channels for sensitive information

5. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we have about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:

• Service records: 7 years for warranty and legal compliance
• Payment records: 7 years for tax and accounting purposes
• Communication records: 3 years for customer service purposes
• Marketing data: Until you opt-out or request deletion

7. Cookies and Website Tracking

Our website uses cookies and similar technologies to improve your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

8. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Governing Law

This Privacy Policy is governed by the laws of the State of Louisiana, United States. Any disputes arising from this policy will be resolved in accordance with Louisiana state law.